1 INTRODUCTION

This Privacy Policy describes how Glidex Logistics (“we,” “us”) collects, uses, and discloses personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2 INFORMATION WE COLLECT

• 2.1Business Contact Information: Names, titles, business addresses, phone numbers, email addresses of Customer representatives.
• 2.2Account Information: Business registration details, billing information, payment records.
• 2.3Delivery Information: Pickup and delivery addresses, recipient names and contact details, delivery instructions.
• 2.4Shipment Information: General description of goods (not detailed contents), weight, dimensions.
• 2.5Technical Information: IP addresses, cookies, website usage data.
• 2.6Photographs: Delivery location images for proof of delivery.

3 PURPOSES OF COLLECTION

We collect personal information for:

• Providing delivery services
• Processing payments and billing
• Communicating about shipments
• Customer service and support
• Complying with legal obligations
• Improving services and operations
• Fraud prevention and security

4 CONSENT

• 4.1Consent to collection, use, and disclosure is obtained when you engage our services.
• 4.2Consent may be express or implied based on circumstances.
• 4.3You may withdraw consent for certain uses (e.g., marketing), subject to legal or contractual restrictions.
• 4.4Withdrawing consent may limit our ability to provide services.

5 USE AND DISCLOSURE

• 5.1We use personal information only for purposes identified or compatible with those purposes.
• 5.2
  We may disclose to:
  • Service providers (payment processors, cloud storage, IT support)
  • Insurance providers (for claims)
  • Legal authorities (when required by law)
  • Successor entities (business sale or merger)

• 5.3We do not sell personal information to third parties.

6 RETENTION

• 6.1We retain personal information as long as necessary for identified purposes or as required by law.

7 SAFEGUARDS

• 7.1We implement physical, organizational, and technological safeguards appropriate to sensitivity of information.
• 7.2Measures include: encrypted transmission, access controls, staff training, secure facilities.
• 7.3Despite safeguards, no method is 100% secure. We are not responsible for breaches beyond our reasonable control.

8 ACCESS AND ACCURACY

• 8.1You may request access to your personal information.
• 8.2We will respond within 30 days, subject to applicable exceptions.
• 8.3You may request correction of inaccurate information.
• 8.4We may charge reasonable fee for access requests.

9 COMPLAINTS

• 9.1Contact our Privacy Officer at privacy@glidexdelivery.com with any concerns.
• 9.2
  If unsatisfied with our response, you may file complaint with:
  • Office of the Privacy Commissioner of Canada
  • Information and Privacy Commissioner of Alberta

10 COOKIES AND TRACKING

We use cookies for website functionality and analytics. You may disable cookies in browser settings.

11 THIRD-PARTY SITES

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12 CHANGES

We may update this Policy periodically. Changes posted on website with updated date. Significant changes notified to Customers.

13 CONTACT

Last Updated: March 12, 2025. Glidex Logistics reserves the right to amend this Privacy Policy in accordance with applicable law.